Welcome Back

We are looking forward to welcoming you back to the theatre for our performances starting in September 2021 and following the See it Safely guidance for your safe return. 

Please do take time to read the FAQs below that will give guidance on what procedures and measures we have put in place here at The Gaiety in order to keep you and our staff members safe.  Should you have any further query, please send an email to info@ayrgaiety.co.uk

VENUE

Is there hand sanitiser available?

Yes, there is hand sanitiser at the Ticket Desk, all entrances to the building and at all the toilet areas.

Has the cleaning been increased?

We have increased the frequency of our cleaning regimes for both the toilets and the auditorium.

How is the auditorium ventilated?

The Gaiety has an Air Handling Unit (AHU).  This means that the unit collects air from the outside, re-conditions it using filters and supplies it back as fresh air to the auditorium.  All ‘used’ air is removed by the unit via separate pipework and discharged back outside.  We switch on the AHU at least one hour prior to performances.   

TICKETS

How do I book tickets and do I need to do this in advance?

You can purchase tickets online or from our Ticket Desk  (telephone bookings only at present),  Monday to Friday 10am to 4pm on 01292 288235. 

We advise that all tickets should be purchased prior to the performance as the Ticket Desk will only be open prior to the performance time for enquiries. 

How will I receive my tickets?

All tickets booked online and over the phone will be sent to you via email for either print at home or shown at the venue on your smartphone.   Ticketing done in this way will minimise waiting times outside the auditorium and reduce contact with our Front of House team.   Only if it is not possible for you to receive tickets via this method, you will still be able to collect these at the Ticket Desk or have them sent out. 

I still have tickets for a re-scheduled performance, are these still valid?

We previously advised that tickets would still be valid but we will now re-issue all tickets via email wherever possible.    We will be undertaking this process for 2021 performances shortly, please check your junk mail regularly.   If you don’t receive your new tickets within a week of the performance you are attending, please contact us and we will re-send these to you.

Are tickets refundable?

Should you be unwell, do not feel confident to attend or unable to attend any re-scheduled dates, we have altered our refund policy at present and all tickets purchased are refundable up to 24 hours prior to the performance.  You can either contact us via phone on 01292 288235, email info@ayrgaiety.co.uk or social media and we will arrange your refund.

YOUR VISIT

Are you using a Test and Protect system?

Yes – this is one of the most important ways that all organisations can safeguard against the spread of Coronavirus.

Most of the information we need we already collect as part of the booking process, but we may also ask that you make sure to provide details when entering the building for any other purpose.

What are the distancing rules? 

We have taken the decision to restrict the majority of our September and October 2021 performances to 250 seats only.    This means we will have spaces between parties at most events. Any ticket holders whose seats have been moved to accommodate this, will be informed.

When should I arrive at the venue?

Please ensure you have set aside enough time to get to the theatre.  Please note that the car park beside the theatre is privately owned and their stated charges apply at all times.  If you are using public transport, please check times as they may have changed from their normal operating hours.  The doors will open 30 minutes prior to the performance time.

Will I need proof of a negative test?

We do not require either proof of a negative test or double vaccination to come along to performances.

Will I need a face covering?

It is the law in Scotland that face coverings must be worn in the auditorium throughout the performance. Face coverings must also be worn when moving around the building ie entering and exiting the theatre, going to the toilets and going to the bar areas.

How will queues be managed?

We have queue barriers in place to maintain a safe social distance where possible when queuing to take your seats. Whilst the capacity in the auditorium has been greatly reduced, you may need to pass someone to take your seat. Please mitigate any risk by keeping your mask on and turning away as you pass.  Upon leaving the theatre, all available exit doors will be utilised to reduce any crowded areas.

What if I have access needs?

We are committed to ensuring patrons with access needs will receive any assistance required when entering and exiting the building.  Please note our lift only goes to the studio level and customers with mobility issues should book the stalls only.

Can I buy a drink?

Please buy interval drinks prior to the show.  For those patrons who have not already bought drinks with their tickets online, Stage Door Café staff will be in the foyer when you arrive to take your advance orders prior to the show.  You can also pre-order by messaging them through their Facebook page – please let them know which show you are attending.  Pre-ordered interval drinks will be ready in the main bar at the stalls level and outside the circle for customers seated upstairs.  The bar will not be open before the start of the performance.

Can I use cash?

Although contactless is our preferred payment method, we will still accept cash for purchases.

Please do not attend the venue if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

What should I do if I become unwell after my theatre visit?

All venues are working with the Scottish Government’s ‘Track & Trace’ system. If you display COVID-19 symptoms, you will be required to inform your point of purchase.

Thank you for playing your part, and we look forward to seeing very soon for a great night out!

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©2021 Ayr Gaiety Partnership, a Scottish Charitable Incorporated Organisation no SC041464.