Your Visit

Our Accessible Facilities 

All performances have six spaces available for wheelchair users and those with mobility issues, with companion seat. These are located in the middle and rear stalls. Please contact our box office direct by phone or in person to book.

An accessible entrance with ramp and automatic doors can be found at the front left of the building, leading to box office and bar/restaurant area. The foyer and main auditorium can be accessed from here. 

Lift access to auditorium – access by stairs only to the Circle (first and second floors) and Balcony (third floor). Please book seats in the stalls if anyone in your party can’t manage stairs, and let us know if you need assistance on arrival.

Accessible toilets, bar and restaurant area, and concession kiosk can all be found on the ground floor.

Low box office counter with no loop service.

Loop system in auditorium – please enquire with box office on arrival

Busy performances can mean noise levels are high in the auditorium and reception spaces.

We are here to help. We want our performances to be accessible to everyone. If there is anything we can do to make your visit more comfortable – or if you have access needs that you feel we aren’t addressing – please, let us know and we’ll do our best to change this. You can address your feedback to marketing@ayrgaiety.co.uk.

Our Accessible Performance Types 

We provide accessible performances at all Gaiety in-house productions, including panto. We are constantly working to improve our offering in this area. 

Audio Described  

Audio Described performances support people who are blind or partially sighted to access live performance. An audio describer will introduce set and characters to audience members by providing verbal description which continues throughout the performance via a headset. 

BSL Interpreted 

BSL interpreted performances allow people who are Deaf or for whom British Sign Language is their first or preferred language access to live performance. BSL interpreters provide a linguistic and artistic interpretation. Our interpreter will stand to one side of the stage and narrate the events and dialogue through BSL. 

Captioned 

Captioning is similar to television subtitling and gives Deaf, deafened and hard of hearing people access to live performances. A captioner carefully prepares and cues text that appears in real time. Hearing assistance systems tend to be used alongside captioning. Captioning at The Gaiety will appear on the digital screens at either side of our stage. 

Relaxed Performances 

Relaxed performances are adapted for audience members who want a more relaxed environment. This could include people on the autistic spectrum or people with Dementia. During our relaxed performances, auditorium lights will be kept on low during the show, loud noises will be softened, and special effects minimal. Characters will be introduced when they first appear on stage, we’ll take a more relaxed approach to front of house etiquette, and a breakout space will be provided.